Business Process Excellence | Senior Care Consultant

The AZ ALFA 2012 Breakout presentation on Ways to Reduce Expenses and Increase Revenue at your ALC is here.

Read our article recently featured in EHotelier
“Tips for Increasing the Efficiency of Your Sales/Marketing Departments that will Improve Revenue”

Amy was a delight to have at our hotel. Her hands on efforts were a big help organizing and clarifying our procedures for taking inventory and controlling costs. She was a good sound board for hospitality industry issues and was very helpful at finding updated information regard techniques and procedures. Amy also helped in discuss ways to motivate and incentivize our employees with bench marks to monitor continued involvement of our staff. N Bunce, La Quinta Inn & Suites

Business Process Excellence, LLC (BPe) is a hospitality consulting and senior care consulting firm that partners with companies in their respective industries to ensure they succeed in today’s economy. We work closely with clients to improve customer service, reduce expenses and increase revenue by examining and improving processes that are challenging to their daily operations.

We consider a business process to be a sequence of activities that result in a specific outcome to serve a particular goal at an organization. Well-designed and thought-out processes increase efficiency, providing value to the customer and enhancing the bottom line. For example, the Housekeeping Cleaning Cycle is a closely monitored process at many hotels and senior living centers. See our recent blog on the Housekeeping Cycle.

When these processes become weighed down by external factors such as high staff turnover, the loss of an indispensable employee, or new state/federal regulations that keep staff in a reactionary mode, BPe can help.

Instead of wasting time and money, making employees and management unhappy, and risking service to your guest or resident, learn how we partner with your business to solve these issues:

Senior Living Services

Hospitality Services

2010+ Era of Process Improvement and business optimization

Why You Should Choose BPe

Assurance that your expenses are decreasing
Reduction in staff turnover
Satisfaction knowing your client service soars above your competitors
Contentment knowing your environment is running more efficiently
Faster response to the ever-changing environment

We combine several years of entrepreneurial experience with a high-level understanding of business processes to effectively assess your business’ workflow and deliver an individualized plan for improvement. Let our consultants help you.

Why we do this

It’s all about the harmony. We like to leave behind more harmonious environments everywhere we go.

Amy and Kevin ASU MSIM Graduation, 2011

Recent project Successes

Implemented Housekeeping Cleaning Cycle to reduce time duration when cleaning rooms which reduces housekeeping expenses

Created Housekeeping Cart Setup procedure to ensure uniformity in cart setup which assists in better monitoring inventory and reduces time spent searching for missing or forgotten items

Instituted monthly Inventory Process to better track purchasing in order to find areas to reduce expenses

Recommended guest “Touch” campaign to improve customer scores and increase loyalty